Senior Payroll Consultant

Our client is a top 10 professional services business. They work with national and international clients to ensure their accounting and tax compliance obligations are met. Their services include; global accounting, compliance, payroll, service charge accounting, and technology management

They are looking for a Senior Payroll Consultant, responsible for overseeing and managing Global payroll services for high profile multinational clients. 

Working as part of a dedicated team you will take responsibility for running multiple client projects, payroll implementation, liaising with international offices and managing an in-house team of payroll specialists to ensure services are provided to clients effectively and efficiently.

The team believe in good work-life balance and offer the following work flexible working patterns based around 4 or 5 days per week, including: 1 day working from home, early/ late starts and finishes or school hours, 4 days per week, 5 days condensed into 4 longer days

About the Client

This role is in the Global Business Services team of a top 10 professional services business. They specialise in helping businesses to succeed and maximise their potential through an integrated range of business advisory services.

The Global Business Services team works with national and international clients to ensure their accounting and tax compliance obligations are met in any country they have a presence. They enable their clients to focus on their core business whilst their teams relieve them of the burdens and risks of global accounting, compliance, payroll, service charge accounting and technology management. Their solution offers a centrally coordinated approach, delivered through a dedicated team in the UK who liaise with the local delivery teams in each country, providing their clients with increased visibility and great control over their reporting and processes.

Our client is committed to helping their people develop to their full potential. They nurture a friendly team culture and work within an extremely supportive and creative environment. They are valued, equipped and empowered to deliver exceptional client service. The quality of the work they do for their clients is directly aligned to the quality of their people. They offer a competitive salary, flexibility in your work, contributory pension, a generous annual leave entitlement & a range of additional benefits

About the Role

As a Senior Payroll Consultant you will assist in leading and managing the project team on a day-to-day basis to ensure delivery of Global Payroll Services for high profile multinational clients. Working as part of a dedicated team you will take responsibility for running multiple client projects, liaising with international offices and an in-house team of payroll specialists to ensure services are provided to clients effectively and efficiently and in line with the agreed Statement of Works.

You will be a senior point of escalation both internally and for the client, creatively solving any challenges that arise.

Key Responsibilities

  • Assist managing global payroll clients and operational teams to deliver globally outsourced payroll management services consistent with standards and practices, and client specifications with detailed knowledge of UK payroll.

  • Lead complex payroll implementations progressing to business as usual, including:

    • Hold update meetings/calls with key overseas offices to review client service;

    • Act as escalation point;

    • Run project governance meetings - quarterly/annually as required;

    • Review & sign off checkpoint reports;

    • Review annual audit of projects and ensure improvement actions undertaken;

    • Undertake an annual review of projects with client & countries; 

    • Review & sign procedures manuals.

  • To ensure adherence to the terms and conditions of the client contract(s).

  • To deliver award-winning client service while meeting all clients contracted SLA performance standards.

  • Ensure the operational team deliver the required payroll accuracy to achieve the Award-Winning Client Services targets.

  • Manage operational efficiency and capacity as client volume grows in terms of both payslips and countries processed.

  • Identify and develop ideas that will drive process efficiencies and deliver cost savings as well as reduce the risk for the client.

  • Support the Director of Operations.

  • To manage risk at an operational level.

  • Build sustainable external and internal client relationships.

  • Work as part of the management team supporting resource planning, performance rate meetings and efficiency gains.

  • Recruit, develop and motivate the team (including participating in recruitment, ensuring performance development documentation is completed within deadlines and ensuring appropriate objectives and development plans are in place for counselees).

  • Participate in special assignments on an ad hoc basis.  

Essential Experience:

  • Proven experience delivering UK Payroll for large multinational clients

  • Be prepared to be “hands-on” – so must be competent in payroll and be able to engage directly with clients

  • Experience in managing multiple client relationships (under the direction of the Director, Global Client Services)

  • People management skills and demonstrated client relationship skills

  • Ability to delegate work to staff and ensure its quality and timely completion.

  • Excellent communication and interpersonal skills.

  • Excellent written skills including the ability to construct detailed operational reports.

  • Effective decision making, conflict management, and problem resolution.

  • Proficient in IT applications (e.g., Microsoft Office: Word, PowerPoint, Excel).

Desirable Experience:

  • CIPP or equivalent certification strongly preferred

  • Prince2 or equivalent qualification

  • Other languages are beneficial.

Benefits:

  • Competitive salary, £45,000 - £53,000

  • Flexible working patterns available.

  • Core benefits include 25 days holiday that rises with service, life assurance, income protection, and pension

  • Access to a range of additional purchasable benefits including travel insurance, life/health insurance, car and bike schemes, childcare and retail vouchers

  • Commitment to work/life balance

Perks

Full flexible working options
Exciting, fast-paced role
Career Progression